AUTOFRAIME
Support
We usually reply within one business day.
Include the email on your account and, if you can, a screenshot. Beta testers can also send us a message from inside the app.
Account
How do I delete my account?
In the app, open Account and tap Delete account at the bottom. This permanently deletes your account, every listing and photo, your brand kit, your client gallery pages and your token balance, from your phone and our servers. It cannot be undone. If the app asks you to sign in again first, that is a security step from Apple; sign back in and tap Delete account again.
Can't get into the app? Email us from the address on your account and we will delete it for you.
I forgot my password.
On the sign-in screen, type your email and tap Forgot Password?. Check your spam folder if the email does not arrive. If you signed up with Apple or Google, use that button to sign in; those accounts do not have a separate password.
Tokens and subscriptions
How do tokens work?
Enhancing a photo uses 100 tokens, a twilight version 50, and a flyer export 25. Your balance is shown at the top of the app. If an enhance fails, its tokens are returned automatically.
How do I cancel a subscription?
Subscriptions are billed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose AUTOFRAIME and tap Cancel. You keep your plan until the end of the period you paid for. Deleting your account does not cancel a subscription.
How do I get a refund?
Apple handles all refunds. Request one at reportaproblem.apple.com.
My purchase isn't showing up.
Open the token screen in the app and tap Restore. If that does not fix it, email us with the date of the purchase.
Photos
An enhanced photo changed something it shouldn't have.
Open the photo and tap Remake. You can type exactly what to fix, for example "keep the lamp on the left." You can also tap Revert to go back to your original at any time.
Why is enhancing slow?
Enhancing happens on our AI providers' servers, so it depends on your connection. It runs in the background and notifies you when it finishes, so you can keep working.
Can I use these photos on the MLS?
Yes. Export them from a listing using the share button. Always review each photo first, and follow your MLS rules about disclosing edited photos.